With an external SMTP server, you’ll swap in the external server’s address and configure Sage 100 to send all email SMTP Relay Using An Office 365 Connector These types of services charge a fee for the flexibility of configuring their SMTP server to accept external email and many won’t require a specific level of TLS. The easiest way to resolve this issue is by using a third-party SMTP service like smtp2go. If you cannot upgrade your Sage 100 to the latest release there are several options available to restore the ability of your Sage 100 v2018 email capabilities. What If We Can’t Upgrade Sage 100 Right Away? It may resolve this issue for those users on Sage 100 2018 as it adds the ability to use TLS 1.2 with email servers.
#Sage paperless office update#
The most complete way to resolve Paperless Office email delivery issues with Sage 100 2018 is to update to Sage 100 v2021 which includes both TLS 1.2 support as well as OAuth (Open Authorization): This new option ( available for subscription versions of Sage 100 only ) is an open standard authorization protocol used to grant access using access tokens instead of sharing a user name and password. –ChilkatLog How Can I Fix Sage 100 Paperless Email Delivery Issues? If your email delivery fails you due to incompatible TLS levels you will see the following as part of your error message.įailed to read beginning of SSL/TLS record.įailed to read incoming handshake messages.
Sample Sage 100 Paperless Delivery Error Message
#Sage paperless office Patch#
On November 3, 2021, Sage released a patch for Sage 100 version 2018.x which enables the use of TLS 1.2 when communicating with email servers. Versions 2019 and higher of Sage 100 provide support for TLS 1.2 and therefore won’t experience this type of error. Sage 100 v2018 uses TLS 1.0 which is an outdated protocol no longer accepted by many email providers. The root cause is the lack of support for TLS 1.2+ by the 2018 ( and earlier ) versions of Sage 100. This issue can be sporadic or it may cause a complete shutdown of email delivery. Sage 100 version 2018 users may experience problems sending email forms such as invoices or statements through Paperless Office.
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